The customer support at Röhnisch is located in Stokholm, Sweden so please write to us in swedish or english and we’ll gladly help you.
Please email us at the following email address: email@example.com
If your inquiry is time sensitive, please contact us by phone on +46 (0)32 16 00. This way we will be able to help you more promptly (international call charges will apply).
We are available from Monday to Friday between 08.00 and 17.00* CET (Central European Time)
*We practice what we preach! We work out between 11.00 and 13.00 every Friday, this makes us even nicer with our customers.
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Terms and conditions
The website www.rohnisch.com is run by:
Röhnisch Sportswear AB
702 15 Örebro
(Registration no: 556130-5649
VAT no: SE556130-564901)
Your order constitutes a request to buy one or some of the products from Röhnisch Sportswear. After you have placed your order you will receive an e-mail acknowledging that your order has been received. This confirmation does not mean that your order has been accepted.
All orders are subject to acceptance by Röhnisch Sportswear AB and subject to availability. Röhnisch Sportswear will on upon delivery send you an e-mail confirming that the product has been delivered, Delivery Confirmation. The contract between you and Röhnisch Sportswear AB will only be formed when Röhnisch Sportswear AB sends you the Delivery Confirmation.
Röhnisch Sportswear AB offers their customers a 14-day returns and exchanges guarantee from the delivery date. You must be 18 years of age to place orders and act on the Web shop that belong to Röhnisch Sportswear AB.
Röhnisch Sportswear AB reserves the right to refuse order requests in case of products that are out of sale, inventory differences, technical problems, changes to specifications and any typographical errors on our side. Röhnisch Sportswear AB also reserves the right for certain product information that may not be complete. The contract will therefore only relate to those products whose delivery have confirmed in the Delivery Confirmation. In the event of Röhnisch Sportswear AB not being able to verify your home address your order is invalid. Röhnisch Sportswear AB also reserves the right to refuse ordering requests in individual cases. All attempts of fraud are reported to the police. Röhnisch Sportswear AB reserves the right to refuse ordering requests if fraud is suspected.
Our packages are distributed via DHL. We aim to deliver the goods within 3 to 5 working days. During single holidays your order request might be delayed.
Payment methodsYou decide how you want to pay for your order. You have the opportunity to choose from the options listed below:
You can choose to pay online with your Visa, Mastercard or by invoice by Klarna.
Visa / Mastercard online paymentVisa and Mastercard payments in The Netherlands are provided by our payment partner Dibs Payment Services and the Swedish Bank Nordea. DIBS Payment Services is a leading Scandinavian online payment service provider. By using a payment partner like DIBS Payment Services there are many advantages to the consumer. The information is protected in accordance with the rules of the PCI DSS (Payment Card Industry Data Security Standard is a certification standard which aims to enhance data security among suppliers of payment solutions.). The store will not handle or obtain any credit card information. The customer can easily verify that the page is located at DIBS and can therefore be sure that there are no phishing attempts. Please visit www.dibspayment.com for more information.
The card details are encrypted when sent directly to DIBS. The communication to the DIBS server is via an SSL-encrypted direct connection (https). DIBS uses the strongest encryption available on the market. When communicating with the banks DIBS uses the security systems that the banks use themselves.
If the issuing bank has registered the customer's card for Verified by Visa or MasterCard SecureCode a personal message will be shown via the bank’s website after the card details have been entered in DIBS. Only the issuing bank has the customer’s private data. The customer will then be asked to enter a password and thereafter the transaction is conducted.
Payment via invoice
In cooperation with Klarna, we offer you payment via invoice or credit cards as payment methods. When purchasing with Invoice you receive your goods first and you have always a payment period of 14 days. Payment is to be made to Klarna. Please be aware that Invoice is only available for consumers. The complete terms and conditions for deliveries to Germany you can find here and the complete terms and conditions for deliveries to Finland here and the Netherlands here.
Klarna reviews and evaluates the data you provided and in case of legitimate interest performs a data exchange with other companies and credit rating agencies. Your personal data will be processed in accordance with applicable data protection law as described in Klarnas privacy statement. More information under each countries terms above.
Payments in Germany
In Zusammenarbeit mit Klarna bieten wir die folgenden Zahlungsoptionen an. Die Zahlung erfolgt jeweils an Klarna:
Klarna Rechnung: Zahlbar innerhalb von 14 Tagen ab Rechnungsdatum. Die Rechnung wird bei Versand der Ware ausgestellt und per E-mail übersandt. Die Rechnungsbedingungen finden Sie hier.
Klarna Ratenkauf: Mit dem Finanzierungsservice von Klarna können Sie Ihren Einkauf flexibel in monatlichen Raten von mindestens 1/24 des Gesamtbetrages (mindestens jedoch 6,95 EUR) bezahlen. Weitere Informationen zum Klarna Ratenkauf einschließlich der Allgemeinen Geschäftsbedingungen und der europäischen Standardinformationen für Verbraucherkredite finden Sie hier.
Kreditkarte (Visa/ Mastercard)
Die Zahlungsoptionen werden im Rahmen von Klarna Checkout angeboten. Nähere Informationen und die Nutzungsbedingungen für Klarna Checkout finden Sie hier. Allgemeine Informationen zu Klarna erhalten Sie hier. Ihre Personenangaben werden von Klarna in Übereinstimmung mit den geltenden Datenschutzbestimmungen und entsprechend den Angaben in Klarnas Datenschutzbestimmungen behandelt.
GeneralRöhnisch Sportswear AB receives and delivers all orders in the order they are received by us. Your goods are delivered with DHL. Normally the goods are delivered within 3-5 working days after the order has been received. During some periods e.g. high season delivery may take longer. For more information for every specific country please visit http://www.dhl.com/en.html.
Shipping chargesShipping charges apply as follows:
Finland: 10,00€ per order.
Germany: 12,00€ per order.
Netherlands: 12,00€ per order.
The United Kingdom: 8,65€ per order.
Transport damagesIf you discover damage to a package before you open it please notify DHL directly and contact our customer service immediately at firstname.lastname@example.org.
Unclaimed packagesIf an ordered parcel is unclaimed or not collected on time the customer will be charged for the original postage and the return handling fees.
Röhnisch Sportswear AB is exempt from penalty for failure to perform certain obligations under this Agreement if such failure is due to release factor as described below and circumstances that prevent, hinder or delay performance. The release factor includes e.g. acts or omissions by public authorities, new or amended laws, labour conflicts, blockade, fires, floods, sabotage, natural catastrophes or accidents.
The force majeure includes administrative decisions that affect the market and products negatively, such as restrictions in indexes, warning labels, sales bans, an abnormal market decline and if the company is exposed to criminal activity that affects the business.
ExchangesIf exchanging for a similar garment in a different size or colour, fill in and enclose the attached Return note. Make sure the label is attached and the garment is in its original condition. No additional delivery charges will be added.
If you would like to exchange your returned item(s) for something more expensive you need to place a new order in the webshop.
RepurchaseIf you want your ordered item(s) to be replaced or repurchased, use the attached Return note and fill in the neccessary information and send along with the item(s).
This is how you make a return:
Fill in and enclose the Return note.
Conceal the parcel carefully.
Put the return address label on the parcel.
You can now schedule a pickup by visiting http://www.dhl.com/en.html.
For returns from Finland, Netherlands : Here comes a simple step-by-step procedure for returning parcels via DHL.
For returns from Germany, the return procedure looks a bit different, you can now schedule a pickup by visiting: https://www.dhl.de/de/privatkunden.html
Here comes a simple step-by-step procedure specific to German customers: https://en.rohnisch.com/en/info/return-process-en-de.html
GeneralConsumer law is applied when handling complaints. You can find out more about the rules that apply under the law at: www.konsumentverket.se. If you discover that the product is damaged, contact Customer Support at email@example.com for assistance. Send the defective item to us, the sender. Once we have received the item and the complaint has been approved a refund will be made. Make sure your bank account number is provided for our customer service. If the item has been used it has to be washed before it is returned. However, if the garment is unused it is returned in received condition.
Return policyWhen you as a consumer buy something by the Internet, mail order, telephone, TV shops or at the door to door sales, you have a full right of cancellation for 14 days.
However, if your purchase has been made with invoice through Klarna, you have 14 days to pay for your purchase according to their standard agreements. If you want to return any item please return it to the sender, Röhnisch Sportswear AB. Under the Distance Selling Regulations, the consumer has an enhanced consumer protection. The law includes for instance the requirement that the supplier must provide information and new rules when it comes to the consumer’s right of cancellation.
Distance Selling RegulationsWhen purchasing via mail order, telephone, TV-shops or the Internet the consumer has the right to cancel their order within 14 days of purchase. We will provide a full refund within 14 days of receiving your notice of cancellation after the item has been returned. Items can only be returned to the sender. If you want to return any item please contact Customer Support.
Röhnisch Sportswear AB is entitled to delivering the goods within 30 days from the date you placed the order. However, it is possible to agree on a reasonable deadline for delivery in certain cases. If the trader fails to deliver on time and the consumer is not to blame, the consumer has the right to terminate the contract. If the item you bought is faulty or if the service is not done professionally, you are entitled to complain under the Consumer Protection and Consumer Services Act. If you terminate the contract the trader is obliged to give you a full refund within 14 days from the date on which the trader received your notice of cancellation.
For further information regarding your delivery, please contact Customer Support at firstname.lastname@example.org or visit http://www.dhl.com/en.html.
Personal InformationRöhnisch Sportswear AB takes responsibility for the personal information you provide to us when registering a purchase or a subscription of our newsletter. We only store your details as agreed e.g. your name, address, email address, phone number and birth date. By submitting your personal data you consent to Röhnisch Sportswear AB using the data collected in order to meet our commitments to you and making sure you provide the service you expect. This will include processing of orders for shipping, carrying out credit checks, sending information about Röhnisch Sportswear AB or other internal marketing purposes.
You also consent to that some data is forwarded to suppliers and shipping agents in connection with deliveries. Röhnisch Sportswear AB will not disclose your personal data to third parties for marketing purposes. If any problems would occur when Röhnisch Sportswear AB is to deliver goods to you, your personal data submitted to us will be used in order for us to contact you. In registering your interest or submitting an application to Röhnisch Sportswear AB you allow us to process your personal data as part of our recruitment process. Röhnisch Sportswear AB always tries to respond to applications as quickly as possible
Information about the recording of dataYou have the right to contact Röhnisch Sportswear AB to find out what personal data is held about you. If it is inaccurate, incomplete or irrelevant you can request that the data is corrected or removed. You can withdraw your consent to us using your personal data for marketing purposes (e.g. sending newsletters or offers) at any time. You can contact Röhnisch Sportswear AB either by post or email, adress:
Röhnisch Sportswear AB
SE-700 06 Örebro
Sweden Phone number: +46 (0)19 32 16 00
Storing of informationRöhnisch Sportswear AB only stores your data as long as it is needed in order to perform Röhnisch Sportswear AB’s services or for the time prescribed by law.
Data protectionRöhnisch Sportswear AB has taken technical and organizational measures to protect your data from e.g. loss, manipulation or unauthorized access. Röhnisch Sportswear AB continuously adapts our security measures to the continuous technological development. On the Web shop Röhnisch Sportswear AB protects your data using SSL encryption for purchases. SSL stands for Secure Sockets Layer and is a function that encrypts all information sent between buyer and seller. To obtain additional information about how Röhnisch Sportswear AB treats your personal data or if you wish to correct or amend your details please contact Röhnisch Sportswear AB at email@example.com.
Contact us at the same email address if you want to unregister yourself as a member or to withdraw your consent to Röhnisch Sportswear AB using your data for direct marketing.
Sie können Ihre Einwilligung zu dieser Verwendung der personenbezogenen Daten jederzeit gegenüber Klarna widerrufen."
CookiesCookies are small text files that are transferred from a web site and stored in the user’s computer. The cookies let us know if you have visited the site before and which pages you visited in order to show the correct content.
- Items in your basket
- Your login status
- Your choice of language and country.
- Previously visited article categories
Your cookies are only accessible on your computer and the information cannot be read by anyone else.
There are two types of cookies:
A. Session cookies. This cookie is a cookie that remains until you close your browser and is then gone.
B. Cookies with a set expiring date. This type of cookie is set to expire after a certain date, ie a week or a year. An example of this type cookie is the choices you have made for country and language. This is information is kept longer facilitate your next visit.
However, if you choose not to receive cookies at all you will not be able to make a purchase in the Web shop.
There are also third party cookies that are served by for instance Google analytics for the purpose of anonymous statistics on behavior and purchases.